Tag: "patient experience"

Who Wants to be seen as a Culturally Insensitive Hospital?

Who Wants to be seen as a Culturally Insensitive Hospital?

Culturally competent care will lead to a better patient experience. The National Quality Forum recently issued a framework for culturally competent care that it believes could serve as a model for accreditation standards.

Apr 03, 2009 | 0 comments | View Post

Where is healthcare broken?

By Jim Mahon, PhD The incoming administration has plans to fix our healthcare system. It is important to keep patient experience and satisfaction as a factor in this re-invention of the system. Surely, getting increased access to those who now have little or no health insurance is paramount. But along the way, we want to [...]

Feb 27, 2009 | 0 comments | View Post

Every Hospital — Even the Best — Can be Better

The same problems plaguing Operating Rooms today were at work 15 years ago. I found a scholarly document on operating room management written in 1992 that goes into detail on these problems: “multiple surgical specialties, anesthesiology and nursing — have different motivations and cultures that frequently do not work well together on a team. Strong personalities, long work hours, interpersonal coflicts and many critically ill patients make the O. R. an area of high stress.”

Feb 15, 2009 | 0 comments | View Post