Changing Attitudes: The Key to Achieving Hospital Productivity Gains
In today’s hospitals, it’s not uncommon to encounter defensiveness from inpatient unit managers who miss their productivity targets.
In today’s hospitals, it’s not uncommon to encounter defensiveness from inpatient unit managers who miss their productivity targets.
By Cary D. Gutbezahl, MD, President, Compass Clinical Consulting. Although many factors may contribute to an avoidable injury, investigations often reveal that the policy and procedures were in place, the staff was trained on and understood the policy and procedures, staffing was adequate to do the work, but people didn’t follow the policy.