Implementing Force Multipliers to Reduce Hospital Costs

Force Multipliers Reduce Hospital CostForce multiplication, in military usage, refers to a combination of attributes or advantages which make a given force more effective than another force of comparable size. A force multiplier refers to a factor that dramatically increases (hence “multiplies”) the effectiveness of a group. For example, a small group of well-equipped, well-trained soldiers with the sun at their backs may be more capable of defending a fortified mountainous position against a larger group of poorly equipped, poorly-trained soldiers with the sun in their faces.

A hospital team can use this concept by combining labor cost management with case management. The two together become highly strategic multipliers. One plus one equals 3 or maybe even 10. The combination enables your team to lead transformational change faster.

Improving patient throughput with effective and aligned case management maximizes the use of hospital assets – time, space, capacity, equipment, and human assets. Maximizing those assets leads to significant productivity gains. When patient flow is increased, unnecessary work can be eliminated and existing staff can process added patient volume more effectively.

Flow improvement is especially effective for hospitals experiencing or anticipating substantial growth or for hospitals approaching the limits of their capacity.

Adding labor resource technology can also further multiply results, but only if social change is part of the technology implementation. The frequent lack of success experienced by management in using these systems usually results from the inability to generate “buy-in” as well as build the management and organizational capability to change culture and processes.

Without the required social change, technology alone is a force detractor. It takes your eye off the real problems while searching for magic bullets. Systems don’t produce results . . . people who know how and why to use systems produce results.

Filed Under: Financial Performance

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About the Author

From sports journalist to editor of an international trade magazine to Marketing Director for 3 companies before founding WBK Marketing, eventually one of the 50 largest promotional marketing agencies in America. Dale has pioneered "contextual marketing" for successful brands at P&G, Pepsi, Disney, Toshiba, Compaq, Imation, 3M and many regional hospitals and healthcare insurers. “From my days in college as a pre-med student and working as a transporter for Christ Hospital in Cincinnati, to developing marketing programs for hospitals and health insurers, I have always had a passion for how science and medicine can help bring sick people back to health. Hospitals are incredibly complex organizations, with two large clinical teams (doctors and nurses) and many highly skilled specialists and therapists. There are times when various groups working in medical centers have opposing view points that can lead to dissonance, which at the extreme can potentially impair patient safety and quality outcomes. The work we do at Compass Clinical Consulting guides many of these hospitals through contentious issues, process failure or breakdown with a negative impact on financial stability. Our department of education and information services has been assembled to produce high-value content for hospital leaders. Our goal is to help these leaders transform their organizations into better hospitals by reducing the cost of delivering safe, quality healthcare.” Dale has been an active blogger since 2004 when he launched The Perfect Customer Experience (www.perfectcem.com); recently recognized as one of Top 20 CRM blogs and on healthcare improvement (www.better-hospitals.com) where we now communicate about issues that impact making better American hospitals.

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