Reported in Modern Healthcare as written by Jean DerGurahian: As patient populations become more diverse, hospitals are turning their attention to culturally competent care. At some facilities, this involves improved listening skills, increased sensitivity to cultural differences, language services and community outreach. The National Quality Forum recently issued a framework for culturally competent care that it believes could serve as a model for accreditation standards. The Joint Commission is working on standards for culturally competent care that could be issued as early as 2011. Meanwhile, a pilot program to test the feasibility of cultural and linguistic standards and whether such standards are measurable has been rolled out by the National Committee for Quality Assurance.
Filed Under: Compliance Recovery • Patient Experience
Tags: Joint Commission, National Quality Forum, patient experience
About the Author
From sports journalist to editor of an international trade magazine to Marketing Director for 3 companies before founding WBK Marketing, eventually one of the 50 largest promotional marketing agencies in America. Dale has pioneered "contextual marketing" for successful brands at P&G, Pepsi, Disney, Toshiba, Compaq, Imation, 3M and many regional hospitals and healthcare insurers.
“From my days in college as a pre-med student and working as a transporter for Christ Hospital in Cincinnati, to developing marketing programs for hospitals and health insurers, I have always had a passion for how science and medicine can help bring sick people back to health. Hospitals are incredibly complex organizations, with two large clinical teams (doctors and nurses) and many highly skilled specialists and therapists. There are times when various groups working in medical centers have opposing view points that can lead to dissonance, which at the extreme can potentially impair patient safety and quality outcomes. The work we do at Compass Clinical Consulting guides many of these hospitals through contentious issues, process failure or breakdown with a negative impact on financial stability. Our department of education and information services has been assembled to produce high-value content for hospital leaders. Our goal is to help these leaders transform their organizations into better hospitals by reducing the cost of delivering safe, quality healthcare.”
Dale has been an active blogger since 2004 when he launched The Perfect Customer Experience (www.perfectcem.com); recently recognized as one of Top 20 CRM blogs and on healthcare improvement (www.better-hospitals.com) where we now communicate about issues that impact making better American hospitals.
Case studies to learn more about ways in which Compass Clinical has worked to create better American hospitals.