Curbing Identity Theft at Hospitals

patient-rightsAs reported in Healthcare Financial Management and written by Bruce Nelson: Recent U.S. Federal Trade Commission red flag rules require hospitals and other healthcare providers to comply and become active participants in curbing identity theft. Compliance should not interfere with providing medical services to patients, according to the agency.

The first step is to be proactive, limiting access to Social Security numbers, photocopied government IDs and other sensitive data.

The second step is for departments handling and coordinating patient data to secure that information and ensure financial and administrative managers do the same.

Finally, hospitals and partners should create systemwide best practices for managers to ensure all workers know the red flag policy triggers, proactively protect patient data, incorporate controls to only send payments to addresses listed on a user’s credit card and periodically update policies as new information about identity theft emerges.

Filed Under: Compliance Recovery

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About the Author

Ruth Elzer is an expert at keeping hospitals compliant. Trained as a nurse, and later as a hospital surveyor, Ruth understands healthcare quality on both the clinical and administrative levels. She has the unique ability to see every facet of a compliance issue, drawing from a deep knowledge of many regulatory bodies. As the Practice Leader for Accreditation and Compliance Services at Compass Group, Ruth gives clients practical solutions that work across the board

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